AI Quality Specialist – Location & Search Relevance (LBS & SBS)

Position Overview

TELUS Digital is seeking native English speakers to evaluate, refine, and improve artificial intelligence models for Location-Based Services (LBS) and Search-Based Services (SBS). In this role, you will analyze query results, geographic accuracy, search intent, and local relevance to train next-generation mapping, search, and AI assistant technologies.

Key Responsibilities

• Evaluate AI-generated search results, map routing, and local business data for accuracy, intent, and cultural relevance.
• Perform side-by-side (SBS) evaluations comparing model responses against user search queries.
• Validate Location-Based Services (LBS) data, ensuring accurate geocoding, landmark context, and regional nuances.
• Grade and annotate datasets following strict guideline documentation provided by client projects.
• Identify edge cases, factual hallucinations, and spatial errors in AI outputs to improve model safety and accuracy.

How to qualify

Minimum Qualifications

• Education: Minimum Bachelor’s Degree (BA/BS) in any discipline (Humanities, Linguistics, Computer Science, Business, or related fields preferred).
• Language Proficiency: Native English speaker with deep familiarity with US English phrasing, local idioms, and regional cultural contexts.
• Geographic Knowledge: Strong understanding of US geography, regional terminology, and urban layouts (specifically target markets including Las Vegas, NV, Philadelphia, PA, and Arizona).
• Technical Setup: High-speed internet connection, a reliable personal computer/laptop, and a modern smartphone.
• Skills: Excellent web research capabilities, analytical thinking, strong attention to detail, and ability to strictly follow guidelines.

Preferred Experience

• Prior background in AI training, search engine evaluation, data annotation, or quality assurance.
• Familiarity with search evaluation concepts (e.g., query intent, relevance scoring, POI verification).
• Ability to work independently with minimal supervision in a flexible remote environment.

Assessment & Verification Requirements

Completion of subject-specific qualification assessment (practical audio/speech evaluation)

Identity verification (IDV) process – Required as soon as possible after application completion

Payment:

Currently, pay rates for experts range from $15- $40 USD per hour

Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

TELUS Digital AI Community

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.

Frequently asked questions

What are the steps of your application?

First, complete the application form by entering your accurate details. Then complete the internal exam, followed by reviewing and signing the Terms and Conditions. Once you have finished these steps, make sure you upload your CV and the degree or certificate for your highest completed level of education.

What happens after you complete the internal exam?

Congratulations on completing the internal exam! If you pass, your application will move to the final stage of the review process.

What’s next in your application stages?

If this is your first time applying to TELUS Digital, you will receive an email requesting ID verification. Please complete this step promptly, as it is required to proceed with your application.

What does In review mean on your profile?

If your application is still In Review and you haven’t completed the ID verification, you will be contacted with a reminder to complete it. Additionally, make sure that your CV and all educational information are uploaded to your profile.

What does selected mean on your profile?

Congratulations! You have been selected to join our freelance expert pool based on your qualifications and domain expertise. Here’s what to expect: Our recruitment team may contact you with surveys for specific projects, both internal and client-based. These surveys often have short response windows, so it’s important to respond quickly. Prompt responses will ensure you receive detailed project information and the next steps from the recruitment team.