Award Travel Specialists: End-to-End Flight Search Workflow

What We're Researching

We are running a paid study on the advanced methodologies behind booking international award travel. This research will help us map the complex ecosystem of points, miles, and airline alliances to improve travel planning tools. By understanding expert workflows, we aim to streamline the search and booking process for intricate itineraries.

How It Works

You will deliver a professional, in-depth written guide detailing your award search methodology for complex itineraries. Alongside the written component, you will record a 30-45 minute narrated screen-share demonstrating an end-to-end flight search. The specific scenario involves mapping out a trip for a family of four from SFO to TYO. You will walk us through the specific tools, loyalty programs, and strategies you use to secure availability.

Who This Is For

We are looking for award travel booking specialists and points consultants who regularly navigate complex redemption scenarios. We welcome travel agents, points-and-miles advisors, award booking concierge staff, and high-volume frequent flyers. You must be deeply familiar with airline alliances, transfer partners, and advanced search tools.

Responsibilities

• Write a comprehensive guide detailing your search methodology for award travel.
• Record a 30-45 minute narrated screen capture of an end-to-end flight search.
• Demonstrate how you find availability for a family of four traveling from SFO to TYO.
• Explain your rationale for choosing specific loyalty programs, alliances, and search tools.

Requirements

• Professional or extensive personal experience as an award travel booking specialist.
• Deep knowledge of major airline alliances, transfer partners, and frequent flyer programs.
• Comfortable recording a narrated screen-share of your workflow.
• Strong written communication skills to articulate complex search strategies.