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About this role
Customer Support Expert (English)
We are looking for a customer-oriented English-speaking Customer Support Agent to support customers with retirement plan and account-related inquiries.
Please note before applying:
- This role requires handling customer interactions via phone calls, email, and live chat on a daily basis.
- This is a full-time role (40 hours/week) with assigned working hours (not a flexible schedule).
Responsibilities
- Provide professional support through phone, email, and live chat.
- Assist customers with account activation, integrations, and technical troubleshooting.
- Answer questions related to retirement plans (401(k), IRA, Profit Sharing Plans).
- Escalate complex issues when needed while ensuring a great customer experience.
Qualifications
- Fluent in English with excellent written and verbal communication skills.
- Previous customer service experience is preferred, especially in technical support or financial services.
- Experience with retirement plans (401(k), IRA, etc.) is a plus, but not required.
- Strong problem-solving skills and attention to detail.
- Must pass a background check.
About Meridial
Backed by Invisible Technologies, with hundreds of roles across languages and professions and pay listed on most postings. Hiring is slow and multi-stage, and rates vary widely by country.
Trust score 7.2/10Read our Meridial review →
Next steps
AITrainerGigs aggregates this listing from Meridial.