E-commerce Product & Search Relevancy Expert

About the Role:

At TELUS Digital, we help the world’s biggest brands build smarter technology. As a E-commerce Product & Search Relevancy Expert , your mission is to help an AI learn how to suggest the perfect products to online shoppers. You will look at massive catalogs across various industries and decide which items belong together. You act as the "human logic" that ensures a customer sees a matching set or compatible accessories instead of a random, incorrect suggestion.

What You’ll Do:

• Create Pairs: Match products based on color, pattern, and style so they are visually consistent.
• Check Compatibility: Ensure products actually work together for the same use case. (Example: Matching the right technical gear for specific sub-disciplines like gravel biking vs. road cycling).
• Review Metadata: Look at gender, price segment, and seasonality to ensure recommendations are logically and commercially sound.
• Maintain Data Integrity: Keep a clean, structured list of matches that follow strict brand and category guidelines.
• Category Research: Quickly learn the nuances of new product domains to pick the best matches. (Example: Researching technical differences in skiing, cycling, or gym fitness gear).

How to qualify

Mandatory Qualifications:

• Experience: A proven track record in search relevancy, product categorization, or e-commerce content moderation and annotation.
• Education: A minimum of a Bachelor's in any field.
• Analytical Skills: The ability to learn and differentiate between technical product categories quickly.
• Attention to Detail: High sensitivity to visual aesthetics and the ability to spot subtle mismatches in style or price positioning.
• Efficiency: Comfortable navigating large datasets and high-volume SKU catalogs while maintaining quality standards.
• English Proficiency: Minimum B1 (Intermediate) level to navigate technical documentation and product attributes.

Professional Experience: Minimum of 2 years of relevant experience in one or more of the following:

• E-commerce product catalog management or product data analysis.
• Product recommendations, search relevance, or product matching.
• Online retail merchandising, product categorisation, or taxonomy management.
• Product compatibility analysis or technical product research.
• Fashion, sporting goods, consumer electronics, or other product-specific retail domains.

Required Skills:

• Strong analytical and research skills.
• Ability to assess product similarity, compatibility and relevance.
• Attention to detail when reviewing product attributes, metadata and categorisation.
• Ability to interpret product specifications and apply category-specific guidelines.
• Strong written comprehension and decision-making skills.

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

TELUS Digital AI Community:

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.

Independent Contractor Relationship:

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.

Frequently asked questions

What are the steps of your application?

First, complete the application form by entering your accurate details. Then complete the internal exam, followed by reviewing and signing the Terms and Conditions. Once you have finished these steps, make sure you upload your CV and the degree or certificate for your highest completed level of education.

What happens after you complete the internal exam?

Congratulations on completing the internal exam! If you pass, your application will move to the final stage of the review process.

What’s next in your application stages?

If this is your first time applying to TELUS Digital, you will receive an email requesting ID verification. Please complete this step promptly, as it is required to proceed with your application.

What does In review mean on your profile?

If your application is still In Review and you haven’t completed the ID verification, you will be contacted with a reminder to complete it. Additionally, make sure that your CV and all educational information are uploaded to your profile.

What does selected mean on your profile?

Congratulations! You have been selected to join our freelance expert pool based on your qualifications and domain expertise. Here’s what to expect: Our recruitment team may contact you with surveys for specific projects, both internal and client-based. These surveys often have short response windows, so it’s important to respond quickly. Prompt responses will ensure you receive detailed project information and the next steps from the recruitment team.