Ecommerce Analyst - Booking Verification (US)

A hotel booking should be clear from the first click to confirmation—but that isn’t always how it feels online. With TELUS Digital AI Community, you’ll put hotel booking and cancellation journeys on major travel platforms to the test, then share detailed feedback that helps us see where the experience works and where it could be clearer.

Responsibilities

• Book hotel offers from a pre-selected list through online travel agencies, or imitate a purchase when the project instructions call for it.
• Follow each booking from start to finish, including the cancellation process, and record what happens along the way.
• Capture step-by-step test details.
• Call hotels or property providers after booking to confirm they received the reservation, then record your findings.
• Complete questionnaires with detailed feedback about the full online experience.
• For assignments that involve a purchase, use your own payment method to book a hotel, typically choosing a refundable option in the $75–$150 range. Keep transaction records to support reimbursement.
• After confirming a booking with the property by phone, cancel it as instructed. TELUS will reimburse necessary cancellation fees and bookings that are not refunded, according to the project guidelines.

Requirements

• You live in the United States and can complete the project from your own home.
• You have moderate experience with Microsoft Office applications, including Excel and Word, and Google tools. You can use basic formulas and filters.
• You’re familiar with hotel reservations, travel booking websites and online shopping.
• You’re confident using the internet, email and common applications.
• You’re organized, attentive to detail and flexible.
• You communicate clearly in spoken and written English. Additional language skills are a plus.
• You have a reliable computer or laptop, a modern smartphone and a private, high-speed home internet connection with a unique public IP address. VPNs and proxy services are not permitted.
• You have an active phone service for outbound calls to confirm bookings. You may use Google Voice or a standard carrier line.

Participants that are selected for the Project and that complete the Project will receive:

• 15 USD per task
• Each task (end to end booking & cancellation) is estimated to be 45 minutes long.
• Payment will be made after task completion and QA approval, which will be performed according to the task guidelines.
• Invoices for purchases need to be submitted for QA approval to be reimbursed.
• This is an independent contractor opportunity.
• Payments will be processed via AI Community portal- Hyperwallet

How to qualify

• Meet the location, experience and equipment requirements above.
• If Shortlisted, the project team will reach out to share the next steps + guidelines.

Frequently asked questions

What is this project?

TELUS Digital is recruiting US-based participants for a pilot research project evaluating hotel-booking experiences on selected online travel platforms.

What would I do?

Depending on the task, you may book a hotel from a selected list through specified travel websites.

Will I need to make real bookings?

Yes. Tasks may require you to make real hotel reservations using your own payment method. Bookings are typically expected to be refundable and may cost approximately $75–$150. Follow the task instructions, including any requirements about booking and cancellation.

Where can I complete the project?

The project is remote, but you must work from your home in the United States.

How long will the project run?

The project is expected to continue through December 2026. It may be extended depending on client needs.

How much work is available?

This is a pilot, so tasks depend on availability. The expected workload is up to 5 hours per month; a specific amount of work is not guaranteed.

How long does each task take?

An end-to-end booking and cancellation task is estimated to take about 45 minutes.

How much does the project pay?

Selected participants who complete a task that passes quality assurance (QA) will receive $15 per task.

When will I be paid?

Payment is made after the task is completed and approved through QA, based on the task guidelines. Payments are processed through the AI Community portal via Hyperwallet.

How are booking costs reimbursed?

You must initially pay for bookings with your own payment method and submit purchase invoices for QA approval to receive reimbursement. TELUS Digital will reimburse necessary cancellation fees or bookings that are not refunded. You’ll also be expected to keep detailed transaction records and track refunded transactions as instructed.

Should I consider the booking cost before applying?

Yes. You may need to pay the booking amount upfront and wait for reimbursement. Make sure you understand the task’s booking, cancellation, documentation, and reimbursement instructions before accepting a task.

What kind of work arrangement is this?

This is an independent contractor opportunity.

What experience or skills are needed?

Candidates should have moderate experience with Microsoft Office, including Excel and Word, and Google tools, such as basic formulas and filtering; strong internet-browsing, email, and general computer skills; an interest in and familiarity with travel-booking websites, hotel reservations, and online shopping; strong attention to detail, organization, and written and verbal communication skills; English proficiency (additional language skills are a plus); and flexibility to complete tasks as they become available.

What equipment and services do I need?

You’ll need a reliable personal computer or laptop; a modern personal smartphone for booking, cancellation, and calls to properties; a private, high-speed home internet connection with a unique public IP address (VPNs and proxies are not permitted); and working telephone service that can make direct outbound calls. Google Voice or a standard carrier line may be used.