Machine Learning Expert (AI Community)

About the Role:

TELUS Digital is building a high-impact team of Machine Learning Experts working alongside Policy Enforcement specialists to provide actionable insights on AI decision-making.

As a Machine Learning Consultant, you will play a pivotal role in analyzing, fine-tuning, and optimizing machine learning models for content moderation and policy enforcement. You will evaluate complex, nuanced content, provide feedback on AI reasoning processes, and collaborate with policy experts to ensure model outputs align with organizational guidelines. Your work will directly influence model performance, annotation workflows, and the quality of AI-driven policy decisions.

Key Responsibilities:

• Evaluate and provide feedback on AI model outputs and reasoning (chain-of-thought) for nuanced Trust & Safety cases.
• Perform high-quality content annotations in collaboration with Policy Experts.
• Support supervised fine-tuning and reinforcement learning (RLHF) processes.
• Conduct data analysis to detect patterns, trends, and model weaknesses.
• Produce clear reports and insights for engineering and policy teams.
• Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines.
• Maintain confidentiality and handle sensitive content responsibly.

How to qualify

Mandatory Qualifications:

• 2+ year experience in AI model supervised fine-tuning or reinforcement learning (RLHF)
• 2+ year experience in Machine Learning operations (MLOps)
• 1+ year experience in User-Generated Content (UGC) moderation / Trust & Safety operations
• Strong data analysis, trend detection, and report writing skills
• Ability to handle gray-area or edge-case scenarios
• Native level + English communication skills
• Detail-oriented with ability to follow complex workflows and guidelines

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Payment:

Currently, pay rates for experts range from $25 - $50 USD per hour

Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

TELUS Digital AI Community

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.

Frequently asked questions

What are the steps of your application?

First, complete the application form by entering your accurate details. Then complete the internal exam, followed by reviewing and signing the Terms and Conditions. Once you have finished these steps, make sure you upload your CV and the degree or certificate for your highest completed level of education.

What happens after you complete the internal exam?

Congratulations on completing the internal exam! If you pass, your application will move to the final stage of the review process.

What’s next in your application stages?

If this is your first time applying to TELUS Digital, you will receive an email requesting ID verification. Please complete this step promptly, as it is required to proceed with your application.

What does In review mean on your profile?

If your application is still In Review and you haven’t completed the ID verification, you will be contacted with a reminder to complete it. Additionally, make sure that your CV and all educational information are uploaded to your profile.

What does selected mean on your profile?

Congratulations! You have been selected to join our freelance expert pool based on your qualifications and domain expertise. Here’s what to expect: Our recruitment team may contact you with surveys for specific projects, both internal and client-based. These surveys often have short response windows, so it’s important to respond quickly. Prompt responses will ensure you receive detailed project information and the next steps from the recruitment team.